DISPUTE RESOLUTION POLICY OF BETONRED.COM OPERATED BY UNO DIGITAL MEDIA B.V.

1. COMPLAINTS

The Player has the option to contact our customer support department via [email protected] and submit a complaint related to the operation of our services.

1.1. You may contact the customer support team in accordance with the instructions provided on the Website and submit any objections regarding the services provided by us.

1.2. Complaints are reviewed by the customer support department and forwarded further within the organizational structure if they are not immediately resolved by support staff. We will inform you about the progress of the complaint review within an appropriate timeframe.

1.3. If the dispute is not resolved at the casino management team level, you have the right to contact an independent body, a gambling regulatory authority, or the licensing supervisory entity indicated on the Website.

1.4. In the event of a dispute, you accept that the final source for determining the outcome of any claim are the logs and server records. You acknowledge that in rare situations where the result displayed on the screen differs from that recorded on the game server, the server result shall be binding. You also confirm that our records constitute the final authority in determining the terms and course of your participation in online games, as well as their results.

1.5. If we need to contact you in connection with a dispute, we will use the contact details associated with your account.

2. ARBITRATION

The Terms and Conditions are governed by the law of Curacao. Both parties agree that any disputes, disagreements, or claims arising out of or in connection with the Terms and Conditions, including their breach, termination, or invalidity, shall be resolved exclusively within the jurisdiction of Curacao.

All legal matters related to the processing of payment cards are resolved in accordance with the law applicable in Cyprus.